'Change For Better' As City Unveils
Faster 911 System
NY Daily News
5/6/09
The
city debuted its new 911 dispatching
system this week with hopes that a
new streamlined system will reduce
response times to emergencies,
officials said Tuesday.
The
new system - which went into effect
Monday at 5 a.m. - will funnel all
calls to NYPD operators so a caller
to 911 would only have to describe
an emergency once before help is
dispatched, officials said.
Under
the old system, a caller would first
speak to an NYPD call taker who
would then connect in an FDNY
operator, often forcing panicked
civilians to repeat themselves. But
now a caller will speak only to an
NYPD operator, who would then send
computer messages to FDNY and EMS
dispatchers.
"Under the new call-taking system
that eliminates a redundant step in
the process, emergency units are
being dispatched faster than ever
before, saving precious seconds and
potentially life and property," said
City Hall spokesman Jason Post.
The
NYPD dispatchers, who will move to a
state-of-the-art Brooklyn facility
this summer, have received three
months of training, which officials
hope will quell grumbling from some
rank-and-file responders who believe
police operators lack the experience
to determine which specialized FDNY
or EMS units should be sent to a
crisis.
"There have been a few minor
glitches as we get used to the new
system," said one law enforcement
source, pointing to a 45-second
system outage Monday that slightly
delayed the response to a small
Queens fire. "But it's a change for
the better."
The
new protocol, which was supported by
Fire Commissioner Nicholas Scoppetta
and Police Commissioner Raymond
Kelly, is part of a $1.5 billion 911
system overhaul that will also
include construction of new backup
call center in the Bronx.