Many of the communication problems cited by investigators have been longstanding vulnerabilities for the Fire Department.
The primary radio channel used by the firefighters was overwhelmed, according to those briefed on the findings. Three maydays, or emergency calls for help, were transmitted during one 2.5-minute period, and 14 maydays and 19 urgent calls were transmitted altogether. Some of the maydays were not heard by commanders in the rush, indicating that the department’s most vital communication equipment is not well matched to such a large crisis. Radio discipline was not always maintained. Transmissions were “stepped on,” or interrupted by other transmissions.
In the chaos, firefighters transmitted emergency messages before previous ones were properly handled, ignoring guidelines that state that maydays are supposed to prompt communications only between a commander and a firefighter in trouble.
The problem of multiple firefighters’ reporting maydays and urgent transmissions had been identified as a problem in the analysis of an earlier fire: one in August 2006 in the Bronx that also claimed the lives of two firefighters, Lt. Howard J. Carpluk Jr., 43, and Firefighter Michael C. Reilly, 25.
In the Deutsche Bank fire, a critical mayday message was transmitted by an Engine Company 24 firefighter who reported that two colleagues, Firefighters Graffagnino and Beddia, were out of air.
But the information transmitted was never received by any firefighters on the scene, investigators concluded.
The firefighter was not equipped with a radio device that had a remote emergency alert button on the microphone — worn on the shoulder and outside the bunker gear — that boosts the radio power to 5 watts from 2 watts. And there was confusion about who had transmitted the mayday, so no action was taken to address it.
Eventually, the Engine Company 24 firefighter made his way to the building’s perimeter, where, exhausted and vomiting, he informed his colleagues in person that there were still two men inside.
In their report, investigators cited the case of a Rescue Company 2 firefighter at the Deutsche Bank fire who successfully used the remote emergency alert button and was guided to safety.
The Fire Department has been trying since 2002 to retrofit its radios with the feature, according to union officials. Fire Department officials said that as of a month ago, every radio carried by every firefighter has the special button on its remote microphone.
Among other communication problems, the investigators found, firefighters split up and were unaccounted for at times, a procedure for taking roll call was ineffective, and commanders were unable to use radios to locate disabled firefighters.
William K. Rashbaum and John Sullivan contributed reporting.





